Repair terms

The service

We repair the unit you send us and return the same unit. We do not alter mileage, key data or vehicle coding, and we refuse any request to change mileage.

Prices and payment

Prices are shown on our website and eBay listings and include return postage. Payment is taken when you book, before you send us your unit: by card through our secure checkout (provided by Stripe) or through eBay. We give you our address once payment is complete.

Timescales

We aim to repair and test your unit within 2 working days of arrival, or the same working day for Express bookings that arrive before 12:00. Return postage is Royal Mail Tracked 24 unless you choose Special Delivery.

No fault found

If your unit passes our full bench test and we find no fault, we charge £25 for the testing, refund the rest of your payment and return the unit with the report.

Beyond economic repair

If a unit has physical, burn or water damage, or can't be repaired economically, we contact you with your options before doing any further work. If you decide not to go ahead we return the unit and refund your payment, less the no fault found test fee where testing has been carried out.

Warranty

The repaired fault carries a lifetime warranty while the unit stays fitted to the same vehicle. If the same fault returns, we repair it again free of charge, including return postage. The warranty doesn't cover physical or water damage, units opened or modified by someone else after our repair, or faults elsewhere in the vehicle.

Cancelling

You can cancel any time before work starts for a full refund. By posting your unit to us you ask us to start the repair within the 14-day cancellation period. Once the repair is complete, the right to cancel ends.

Postage

You're responsible for packing and sending your unit to us. Please use a padded box and a tracked service. We're responsible for your unit while it's with us and until the return parcel is delivered.

Fitting

Removing and refitting the unit is your responsibility. We are not liable for damage caused during removal or fitting, or for garage labour costs.

Uncollected units

If we can't return a unit because payment isn't made or we can't reach you, we'll keep trying for 90 days. After that we may dispose of the unit.

Your rights

These terms don't affect your statutory rights under the Consumer Rights Act 2015.

Contact

Troniq Ltd, registered in England and Wales. Email repairs@troniq.uk.

Last updated 8 November 2026